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Organizational members' use of online social networks and their job satisfaction: a social cognitive perspective

Mohammad Olfat (Research School of Management, Australian National University, Canberra, Australia)
Sajjad Shokouhyar (Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Islamic Republic of Iran)
Sadra Ahmadi (Cyberspace Research Institute, Shahid Beheshti University, Tehran, Islamic Republic of Iran)
Seyed Mohammad Mahdi Ghaderi (Shahid Beheshti University, Tehran, Islamic Republic of Iran)

Kybernetes

ISSN: 0368-492X

Article publication date: 2 September 2021

Issue publication date: 17 January 2023

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Abstract

Purpose

This study utilized “social cognitive theory” to compare the impacts of organizational members' hedonic and work-related use of public social networks (SNs) and enterprise social networks (ESNs) on job satisfaction.

Design/methodology/approach

The participants comprised 240 employees who were able to simultaneously use SNs and ESNs in the workplace with regard to both hedonic and work-related motives. The measurement and structural models were evaluated using partial least squares structural equations modeling (PLS-SEM).

Findings

The results show that organizational members' hedonic and work-related use of public SNs enhances job satisfaction. However, the hedonic and work-related use of ESNs has negative and positive impacts on job satisfaction respectively.

Originality/value

The main theoretical contribution of this study lies in showing that employees' use of social networks does not necessarily entail detrimental or beneficial consequences and depending on different factors the outcomes are different. Following a comprehensive review of the literature, users' incentives and platforms emerged as two different factors contributing to the outcomes arising from the use of social networks in the workplace. Although a few studies have explored the impacts of organizational members' use of social networks on job satisfaction, none have done so in relation to different user incentives and platforms.

Keywords

Acknowledgements

The authors acknowledge the valuable efforts of the Editor-in-Cheif, Professor Gandolfo Dominici, in Kybernetes. Furthermore, the authors would like to acknowledge the highly professional comments of the Associate Editor and two anonymous reviewers on their manuscript, which led to the improvement of this paper.

Citation

Olfat, M., Shokouhyar, S., Ahmadi, S. and Ghaderi, S.M.M. (2023), "Organizational members' use of online social networks and their job satisfaction: a social cognitive perspective", Kybernetes, Vol. 52 No. 1, pp. 1-23. https://doi.org/10.1108/K-05-2021-0383

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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