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Assessing the impact of enterprise resource planning on decision-making quality: An empirical study

Ahmed Ouiddad (LAMSAD Laboratory, National School of Applied Sciences, Hassan 1st University, Berrechid, Morocco)
Chafik Okar (LAMSAD Laboratory, National School of Applied Sciences, Hassan 1st University, Berrechid, Morocco)
Razane Chroqui (LAMSAD Laboratory, National School of Applied Sciences, Hassan 1st University, Berrechid, Morocco)
Imane Beqqali Hassani (Laboratory of Information Processing, Faculty of Sciences Ben M’Sik, Hassan II University, Casablanca, Morocco)

Kybernetes

ISSN: 0368-492X

Article publication date: 22 April 2020

Issue publication date: 3 May 2021

663

Abstract

Purpose

An enterprise resource planning (ERP) system is commonly used for automating operational processes and enhancing their efficiency inside a company. In the recent years, the increasing development of ERP technologies has increased their impacts on decision-making. Such impact can no longer be underestimated. The purpose of this study was to evaluate the impacts of ERP systems on the improvement of decision-making quality inside large Moroccan companies.

Design/methodology/approach

Based on the DeLone and McLean information systems success model and by adopting a quantitative approach, survey data were collected through questionnaires. The established questionnaires were distributed to 104 decision-makers who use ERP systems. To test the developed research model, structural equation modeling based on the partial least squares method was used.

Findings

The findings of the present investigation showed that information and system quality had a positive impact on the overall user’s experience with the ERP system, whereas service quality had a negative impact on it. This influenced the quality of decision-making. The results also showed that the model used has sufficient and adequate convergent and discriminant validities, as well as sufficient reliability.

Originality/value

To the best of authors’ knowledge, this is the first empirical study that evaluates the effect of ERP systems on improving the quality of decision-making in Morocco. The results provide interesting theoretical and managerial implications.

Keywords

Acknowledgements

The authors are grateful to the editorial team, and especially to the anonymous reviewers for their careful and meticulous reading, and for their valuable and helpful comments that greatly improved the quality of the manuscript.

Citation

Ouiddad, A., Okar, C., Chroqui, R. and Beqqali Hassani, I. (2021), "Assessing the impact of enterprise resource planning on decision-making quality: An empirical study", Kybernetes, Vol. 50 No. 5, pp. 1144-1162. https://doi.org/10.1108/K-04-2019-0273

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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