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A new model for investigating the role of knowledge management system on the mental health of employees

Ali Mazaherinezhad (Minimally Invasive Surgery Research Center, Iran University of Medical Sciences, Tehran, Iran)
Aram Mahmood Ahmed (Department of Information Technology, Sulaimani Polytechnic University, Sulaymaniyah, Iraq and International Academic Office, Kurdistan Institution for Strategic Studies and Scientific Research, Sulaymaniyah, Iran)
Marwan Yassin Ghafour (Department of Computer Science, College of Science, University of Halabja, Halabja, Iraq)
Omed Hassan Ahmed (Department of Information Technology, College of Science and Technology, University of Human Development, Sulaymaniyah, Iraq)
Saqib Ali (Department of Information Systems, College of Economics and Political Science, Sultan Qaboos University, Muscat, Oman)
Mehdi Hosseinzadeh (Institute of Research and Development, Duy Tan University, Da Nang, Vietnam and Mental Health Research Center, Psychosocial Health Research Institute, Iran University of Medical Sciences, Tehran, Iran)

Kybernetes

ISSN: 0368-492X

Article publication date: 26 January 2021

Issue publication date: 15 November 2021

482

Abstract

Purpose

Knowledge management (KM) implementation is the ideal solution for enhancing employee’s abilities like mental health and performance. This study aims at testing the impact of KM mechanism on personnel’s mental health at the Iran University of Medical Sciences.

Design/methodology/approach

The study is a descriptive, correlational and applied one. The library and field studies have been used to collect data through the questionnaire. The proposed model and the data have been analyzed using Smart PLS software. A questionnaire has been conducted by an arbitrary sampling method.

Findings

The results have shown that the main factors of KM have a direct, meaningful positive impact on innovation. Besides, the critical parameters of KM success, strategy and process have a significant and direct positive effect on the tendency for knowledge-sharing behavior. Further, the direct relationship of the trend for knowledge-sharing behavior with the mental health of employees has positively been confirmed. The results have also indicated that psychological empowerment has a positive and significant effect on the mental health of employees.

Research limitations/implications

This study has investigated the four parameters (i.e. key factors for KM success, KM strategy, KM processes and psychological empowerment) impacting the knowledge-sharing intention, conduct of the people and the mental health of the employees. Scholars can investigate other personal and organizational parameters such as probable backgrounds of the knowledge-sharing intention, conduct and the mental health of the employees.

Practical implications

These findings will be essential in the understanding of the interplay among various signals in theory and the understanding of patients’ choices in the electronic health (e-health) community in practice. The results have implications for existing health management and e-health literature. The present paper will help policymakers, healthcare executives and project managers to effectively set their operations and make them maintainable, prevent unpredicted obstacles and better allocate their resources. Overall, the result of this paper will guide researchers who are working in the field of e-health.

Originality/value

The findings can develop robust knowledge-sharing platforms and offer insightful suggestions for management practitioners in emerging markets.

Keywords

Acknowledgements

This paper derives from the Research Project with code 98–1-37–14858 and Approval ID IR.IUMS.REC.1398.282.

Citation

Mazaherinezhad, A., Ahmed, A.M., Ghafour, M.Y., Ahmed, O.H., Ali, S. and Hosseinzadeh, M. (2021), "A new model for investigating the role of knowledge management system on the mental health of employees", Kybernetes, Vol. 50 No. 12, pp. 3269-3285. https://doi.org/10.1108/K-02-2020-0103

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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