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Trust disruption and preservation in the Covid-19 work from home context

Niki Panteli (School of Business and Management, Royal Holloway University of London, Egham, UK and Medical School, University of Nicosia, Nicosia, Cyprus)
Jason R.C. Nurse (School of Computing, University of Kent, Canterbury, UK)
Emily Collins (Department of Psychology, Cardiff University, Cardiff, UK)
Nikki Williams (Cranfield Defense and Security, Cranfield University, Bedford, UK)

Journal of Workplace Learning

ISSN: 1366-5626

Article publication date: 24 August 2022

295

Abstract

Purpose

The paper posits that the enforced work from home (WFH) arrangement due to Covid-19 provides a unique setting for the study of trust in changing contexts. The purpose of this study, therefore, is to examine to what extent Covid-19 WFH changed trust relationships among remote employees, their managers and organisations and how this has taken place.

Design/methodology/approach

The study used semi-structured interviews with employees and managers from different organisations across different sectors. Interviews were supported with image prompts as suggested by the storyboarding method, and took place between November 2020 and February 2021. Thematic analysis was used to analyse the data.

Findings

The findings identified factors that contribute to trust disruption and factors that led to trust preservation within the changing workspace landscape enforced by WFH environment. Employees reported trust in their organisations, feeling as though their organisations proven resilient at the time of the crisis caused by the pandemic. Interestingly, managers reported trust in employees to remain productive but also anxieties due to the possible presence of others in the household.

Originality/value

The study identified factors that affect intra-organisational trust that have not been previously recognised, exposing tensions and challenges that may disrupt trust relations between managers and employees whilst also identifying evidence of trust preservation in the Covid-19 WFH context. The study has implications for workplace learning within the remote, WFH context, which are discussed.

Keywords

Acknowledgements

Special thanks go to our industry partners, John Blythe and Ben Koppelman, who assisted with industry contacts and to the research assistant Louise Bowen for the data collection. Funding for this project was received by SPRITE+; Grant reference EP/S035869/1.

Citation

Panteli, N., Nurse, J.R.C., Collins, E. and Williams, N. (2022), "Trust disruption and preservation in the Covid-19 work from home context", Journal of Workplace Learning, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JWL-02-2022-0017

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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