TY  - JOUR
AB  - Purpose The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses’ error reporting cost/benefit evaluations and associated behaviors.Design/methodology/approach A longitudinal survey study was carried out in a hospital setting with two measurements (time 1 [t1]: implementation of a critical incident reporting (CIR) system; t2: three months after t1). Correlational and hierarchical cluster analyses were used to interpret the data.Findings Positive cost-benefit correlations and negative cross-correlations were found, with no substantial changes over time. “Reporters” and “learners” were differentiated regarding error-reporting behaviors. Cost-benefit perceptions predicted membership in the “reporters” group; perception of effort costs negatively predicted an error-reporting preference.Research limitations/implications This study was limited, in that only a questionnaire was used to collect data.Practical implications Stressing the benefits of CIR systems should contribute to reducing employees’ perception of reporting costs; thus, ease of use is a critical factor in CIR system use.Originality/value The study empirically probes a well-established theoretical model, and various ideas for further research are suggested.
VL  - 29
IS  - 5
SN  - 1366-5626
DO  - 10.1108/JWL-01-2017-0011
UR  - https://doi.org/10.1108/JWL-01-2017-0011
AU  - Gartmeier Martin
AU  - Ottl Eva
AU  - Bauer Johannes
AU  - Berberat Pascal Oliver
PY  - 2017
Y1  - 2017/01/01
TI  - Learning from errors: critical incident reporting in nursing
T2  - Journal of Workplace Learning
PB  - Emerald Publishing Limited
SP  - 343
EP  - 356
Y2  - 2024/04/24
ER  -