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The UTAUT approach to Indonesia’s behavioral intention to use mobile health apps

Sevenpri Candra (Management Department, Bina Nusantara University, Jakarta, Indonesia)
Edith Frederica (Management Department, Bina Nusantara University, Jakarta, Indonesia)
Hanifa Amalia Putri (Management Department, Bina Nusantara University, Jakarta, Indonesia)
Ooi Kok Loang (SEGi University, Petaling Jaya, Malaysia)

Journal of Science and Technology Policy Management

ISSN: 2053-4620

Article publication date: 15 February 2024

349

Abstract

Purpose

This study aims to analyze the effects of performance expectancy, effort expectancy, social influence and facilitating conditions on the behavioral intention of using mobile health applications, especially during and after the COVID-19 pandemic.

Design/methodology/approach

A survey was developed using an online survey platform and distributed to Indonesian consumers for three weeks, and 149 usable responses were obtained. The principal component analysis, linear regression and analysis of variance tests were performed to test the validity and reliability of the measurement model and the hypothesized relationships among constructs.

Findings

Surprisingly, unlike previous studies on IT adoption, the findings show that social influence has no significant impact on behavioral intention. Facilitating conditions have a very weak to almost no significant impact on behavioral intention to use mobile health applications.

Research limitations/implications

This research is conducted during pandemic COVID-19 where using mobile health apps is a must. In the future this research can be expanded as comparison study after the pandemic COVID-19 stated.

Practical implications

The result implies that digital technologies adoption intention is strongly affected by performance expectancy and effort expectancy, with performance expectancy as the most significant predictor. Nonetheless, the interaction of performance expectancy, effort expectancy, social influence and facilitating conditions influences behavioral intention significantly. Therefore, social influence and facilitating conditions are still important even with very insignificant effects.

Originality/value

To improve consumers’ behavioral intention to use mobile health applications, application providers should promote mobile health applications as useful telemedicine tools by primarily focusing on the application performance and usage experience.

Keywords

Acknowledgements

This study was funded by BINUS International Research Grants, BINUS University.

Since submission of this article, the following author has updated his affiliation: Ooi Kok Loang is at the City Graduate School, City University Malaysia, Petaling Jaya, Malaysia.

Citation

Candra, S., Frederica, E., Putri, H.A. and Loang, O.K. (2024), "The UTAUT approach to Indonesia’s behavioral intention to use mobile health apps", Journal of Science and Technology Policy Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JSTPM-10-2022-0175

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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