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Impact of community service on university performance and efficiency

Mery Citra Sondari (Department of Management Science, Faculty of Economics and Business, Padjadjaran University, Bandung, Indonesia)
Adhi Indra Hermanu (Department of Civil Engineering, Faculty of Engineering, Gunadarma University, Depok, Indonesia and Division of Research and Community Service, Kementerian Pendidikan Kebudayaan Riset dan Teknologi, Central Jakarta, Indonesia)
Leli Nurlaeli (Division of Research and Community Service, Kementerian Pendidikan Kebudayaan Riset dan Teknologi, Central Jakarta, Indonesia)
Deis Savitri Artisheila (Division of Research and Community Service, Kementerian Pendidikan Kebudayaan Riset dan Teknologi, Central Jakarta, Indonesia)

Journal of Science and Technology Policy Management

ISSN: 2053-4620

Article publication date: 24 April 2024

40

Abstract

Purpose

This study aims to analyze the effectiveness and efficiency of research-based community service programs in Indonesia that used government funds in 2017–2021.

Design/methodology/approach

The design of this research is a quantitative research method using a data envelopment analysis to evaluate 370 leading universities in Indonesia. Furthermore, six analytical models were considered to compare effectiveness and efficiency between universities. It involved two resource (budget and staff academic involved), three output (intellectual property, prototype and publication) and three outcome variables (economic impact, social impact and capacity building).

Findings

The findings showed that several universities are considered necessary, with great potential to increase output and outcome efficiency in community involvement. The study mapped and divided the position of 370 universities for additional information. The effectiveness aspect provides another perspective in assessing the performance of tertiary institutions in Indonesia and can be an option for evaluating research performance to improve the quality of output.

Originality/value

The authors use data from research and community service management information systems used, both the resources used and the results. Efficiency and effectiveness of 370 universities were compared in this study, including comparing their position on the previous assessment with the assessment of the results of this study. Approach to the concept of Mandl et al. (2008) regarding the relationship between input, output and outcome as the main component of the indicators, the authors apply to analyze efficiency and effectiveness.

Keywords

Acknowledgements

This study was not funded by any institution.

Declaration: The authors declare there is no significant conflict of interest in the proposed article and consent to be published in the Journal of Science and Technology Policy Management.

The data that support the findings of this study are available from the corresponding author, upon reasonable request.

Author contribution: MCS as an expert in management, especially for human resources capacity building, assisted in providing contribution on research methods and oversees the writing process from beginning to end. AIH has the main idea in this study and contribute to the all section. LN as an expert in public policy in the field of community engagement and also manager for community engagement funding and provides feedback in the discussion and conclusion section. DAS contributed with the revision process by including a basic literature review and content analysis.

Citation

Sondari, M.C., Hermanu, A.I., Nurlaeli, L. and Artisheila, D.S. (2024), "Impact of community service on university performance and efficiency", Journal of Science and Technology Policy Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JSTPM-03-2023-0048

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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