Safety first: extending UTAUT to better predict mobile payment adoption by incorporating perceived security, perceived risk and trust

Abstract

Purpose

The purpose of this study is to investigate the antecedents of behavioral intention to use (BIU) mobile payment in Indonesia by extending unified theory of acceptance and use of technology (UTAUT) with user privacy constructs, namely, perceived security (PS), perceived risk (PR) and trust (Tr).

Design/methodology/approach

This is a quantitative research using the covariance-based structural equation modeling method, whereby the researchers conducted an online survey and distributed online questionnaires to users of mobile payment from all over Indonesia to obtain the data. The sample in this study consisted of 358 respondents.

Findings

This study found that social influence, facilitating conditions, PS, performance expectancy and Tr have a significant and direct influence on BIU mobile payment. PR was not found to have a significant and direct relationship with BIU, but it was indirectly affecting the latter through Tr as the mediating variable.

Originality/value

The researchers modified UTAUT by incorporating PS, PR and Tr to create a more comprehensive model in predicting mobile payment adoption, especially considering the risky nature of digital transactions in emerging economies like Indonesia. This extended model has never been thoroughly explored in previous studies.

Citation

Widyanto, H.A., Kusumawardani, K.A. and Yohanes, H. (2022), "Safety first: extending UTAUT to better predict mobile payment adoption by incorporating perceived security, perceived risk and trust", Journal of Science and Technology Policy Management, Vol. 13 No. 4, pp. 952-973. https://doi.org/10.1108/JSTPM-03-2020-0058