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I see myself in my leader: transformational leadership and its impact on employees' technology-mediated knowledge sharing in professional service firms

Mai Nguyen (Department of Marketing, Griffith University, Brisbane, Australia) (Department of Information and E-commerce, Thuongmai University, Hanoi, Vietnam)

Journal of Service Theory and Practice

ISSN: 2055-6225

Article publication date: 13 December 2022

42

Abstract

Purpose

Knowledge is the main product of professional service firms; therefore, knowledge is the key to success. Due to the nature of this organizational type, management in professional service firms has faced many challenges in encouraging employees to share knowledge. The diffusion of technologies has facilitated technology-mediated knowledge sharing (TMKS), which helps the transfer of knowledge become easier without time and space limits. This study aims to unfold the impact of transformational leadership as an antecedent of TMKS under the interplay with perceived ease of use and perceived usefulness in using technology.

Design/methodology/approach

An online survey was distributed to employees in professional service firms through the snowball sampling method. Three hundred forty employees, who had experience with technology-mediated knowledge sharing, participated in the survey.

Findings

The findings showed that transformational leadership had a significant impact on TMKS, which was moderated by perceived usefulness and gender. TMKS influenced organizational innovation, and the mediating effect of TMKS was identified.

Originality/value

This study provides solutions for management in professional service firms to motivate their employees to share knowledge via technology, which drives organizational innovation. More caution about gender differences and the low levels of perceived usefulness from employees need to be considered when adopting transformational leadership.

Keywords

Citation

Nguyen, M. (2022), "I see myself in my leader: transformational leadership and its impact on employees' technology-mediated knowledge sharing in professional service firms", Journal of Service Theory and Practice, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JSTP-04-2022-0093

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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