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Employees' perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust

Pedro Silva (CeBER, Faculty of Economics, University of Coimbra, Coimbra, Portugal)
Antonio Carrizo Moreira (GOVCOPP, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, Aveiro, Portugal) (INESCTEC, Porto, Portugal)
Jorge Mota (GOVCOPP, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, Aveiro, Portugal) (CICEE, Lisboa, Portugal)

Journal of Strategy and Management

ISSN: 1755-425X

Article publication date: 26 April 2022

Issue publication date: 8 February 2023

2608

Abstract

Purpose

Corporate social responsibility (CSR) is an evolving concept which is increasingly being adopted by companies with the purpose of creating sustained organizational growth. However, while the impact of CSR practices on employees' behaviors and attitudes has been recognized over the years, the relationship between CSR practices and employee performance remains underexplored.

Design/methodology/approach

Drawing on social identity theory and using the partial least squares structural equation method, this research examines the impact of CSR practices on employees' performance in a sample of 171 employees belonging to the construction industry.

Findings

The findings do not support the existence of a direct relationship between employees' perception of CSR and their performance; instead, they indicate that this relationship is mediated by job satisfaction and organizational trust.

Research limitations/implications

The data concerns employees' self-reported measures on their perceived CSR and the study was conducted in a single industry.

Practical implications

Adopting CSR initiatives in company strategies is worthy as the perceptions of employees and their performance is positively influenced by their organization's CSR activities. Managers should properly communicate and involve internal stakeholders in socially responsible practices to increase their awareness.

Originality/value

This article analyzes the impact of employees' perception of CSR on employees' performance through the roles of employee organizational trust and job satisfaction as mediating variables in a highly socially pressured industry such as construction.

Keywords

Acknowledgements

Funding: This work has been funded by national funds through FCT – Fundação para a Ciência e a Tecnologia, I.P., Project UIDB/05037/2020.

Citation

Silva, P., Moreira, A.C. and Mota, J. (2023), "Employees' perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust", Journal of Strategy and Management, Vol. 16 No. 1, pp. 92-111. https://doi.org/10.1108/JSMA-10-2021-0213

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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