To read this content please select one of the options below:

Exploring how organizational performance feedback influences corporate social responsibility (CSR): the moderating role of LGBT inclusion

Serhan Kotiloglu (College of Business Administration, California State University San Marcos, San Marcos, California, USA)

Journal of Strategy and Management

ISSN: 1755-425X

Article publication date: 9 January 2023

Issue publication date: 20 April 2023




Corporate social responsibility (CSR) captures organizational actions that account for economic, social and environmental performance. CSR is becoming increasingly relevant for organizations because of changing societal norms and attitudes. Prior research on CSR shows that socially responsible actions are beneficial for the firm and the society. However, much less is known about the antecedents of CSR. The authors suggest that CSR is a strategic organizational decision and use organizational performance feedback theory to explain how organizations decide on CSR activities.


Using a longitudinal sample of 189 US public firms with 1,050 observations, the authors test how performance decreases below aspirations and performance increases above aspirations influence CSR. The authors also test for the moderation effect of LGBT inclusion on these relationships as a proxy for CSR consistency and stakeholder support.


The authors find that as organizational performance decreases further below aspirations, CSR increases and LGBT inclusion strengthens this increase. The authors also find that as performance increases above aspirations, organizations become more engaged in CSR, but LGBT inclusion does not moderate this relationship.


Prior research recently started extending the performance feedback theory to CSR, but empirical findings on the relationships between performance feedback and CSR are seemingly inconclusive. Moreover, studies had primarily focused on performance below aspirations and to a much lesser extent on performance above aspirations. This study aims to better integrate organizational performance feedback theory to the CSR discourse.



The author would like to thank Dr. Ashish Sinha, editor, and two anonymous reviewers for their helpful comments and guidance on this manuscript.


Kotiloglu, S. (2023), "Exploring how organizational performance feedback influences corporate social responsibility (CSR): the moderating role of LGBT inclusion", Journal of Strategy and Management, Vol. 16 No. 2, pp. 378-394.



Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

Related articles