Is there a decision to make, boss? From understanding SME growth to managing employees' learning preferences

Abstract

Purpose

This study examines employees' learning preferences in small and medium-sized enterprises (SMEs) at different life-cycle stages.

Design/methodology/approach

The study has two phases. Phase I classified a sample of 30 Hong Kong SMEs into three different life-cycle stages (inception, high growth or maturity). Phase II then explored/compared their employees' learning practices in terms of importance using a mixed-method design through an online learning questionnaire followed by face-to-face semi-structured interviews.

Findings

Based on a list of 32 learning practices common to SME workplaces, the study identified how SME employees perceive the importance of a learning practice. The top 5 and the bottom 5 learning practices in SMEs across life-cycle stages are presented to promote best interests for SME executives.

Research limitations/implications

While SME learning is highly varied, this study sheds light on some traceable context about it as an SME grows. Similar studies with additional SMEs, including SMEs in other locations, are encouraged to strengthen the findings.

Practical implications

The findings help SME executives understand what learning practices are most important (or least important) for their employees, given the life-cycle stage of the firm. Aligning a business with employees' learning preferences in a timely fashion is a managerial decision to be made for driving organizational effectiveness.

Originality/value

It is among the first studies connecting employee learning in SMEs and organizational life cycle to address a critical but missing inquiry.

Citation

Tam, S. and Gray, D.E. (2021), "Is there a decision to make, boss? From understanding SME growth to managing employees' learning preferences", Journal of Strategy and Management, Vol. 14 No. 4, pp. 511-528. https://doi.org/10.1108/JSMA-07-2020-0184