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E-business and process change: two case studies (towards an assessment framework)

Martin George Wynn (School of Computing and Technology, University of Gloucestershire, Cheltenham, UK)
Phillip Turner (TPG DisableAids Ltd, Hereford, UK)
Erin Lau (Masters of Arts Anwendungsentwicklung GmbH, Hamburg, Germany)

Journal of Small Business and Enterprise Development

ISSN: 1462-6004

Article publication date: 28 October 2013




The purpose of this research paper is to explore the impacts of e-business technology adoption at process level in SMEs.


The paper reviews a range of literature and mainstream models relating to e-business impacts in SMEs and then focuses on two in-depth case studies. The cases draw their empirical material from the involvement of the authors in e-business project management in these two companies.


The two case studies show significant impacts of e-business technology at process level. They also illustrate how contrasting information systems strategies can successfully embrace e-business process change, and suggest the importance of organisational issues in determining the degree of benefits delivery.

Research limitations/implications

The paper suggests a framework for analysing the impact of e-business at process level that can be used with other SME case studies.

Practical implications

The suggested assessment framework can be used for comparison with e-business implementations in other SMEs.


The value of the case studies lies in their originality and the paper highlights the potential impacts and benefits of e-business at process level. The suggested assessment framework builds on existing models and concepts but provides an update and customisation relevant to today's e-business technologies and business environment.



This Partnership received financial support from the Knowledge Transfer Partnerships programme (KTP). KTP aims to help businesses to improve their competitiveness and productivity through the better use of knowledge, technology and skills that reside within the UK Knowledge Base. KTP is funded by the Technology Strategy Board along with the other government funding organisations.


Wynn, M.G., Turner, P. and Lau, E. (2013), "E-business and process change: two case studies (towards an assessment framework)", Journal of Small Business and Enterprise Development, Vol. 20 No. 4, pp. 913-933.



Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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