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Social media's slippery slope: challenges, opportunities and future research directions

Don E. Schultz (Integrated Marketing Communications, Northwestern University, Evanston, Illinois, USA)
James (Jimmy) Peltier (UWW Institute for Sales Excellence, University of Wisconsin‐Whitewater, Whitewater, Wisconsin, USA)

Journal of Research in Interactive Marketing

ISSN: 2040-7122

Article publication date: 31 May 2013

15529

Abstract

Purpose

Academics and the business community are interested in learning how social media can benefit (or harm) consumer‐brand engagement. As more branding activity goes social, marketers are not always welcome in all social media spaces. In this invited commentary, the authors aim to lay out the challenges that social media faces for enhancing consumer‐brand engagement. In doing so, they seek to turn social media challenges into future research directions.

Design/methodology/approach

The paper reviews prior literature on social media and brand engagement.

Findings

The majority of social media marketing initiatives take the form of communicating sales promotions to already engaged consumers.

Practical implications

Marketers need to find ways to use social media to create lasting brand engagement rather than to merely utilize this communication technology to enhance short‐term revenue.

Originality/value

This critical review provides marketing academics and practitioners avenues for future research and applied considerations. It is an adaptation and extension of Schultz's 2013 paper.

Keywords

Citation

Schultz, D.E. and Peltier, J.(J). (2013), "Social media's slippery slope: challenges, opportunities and future research directions", Journal of Research in Interactive Marketing, Vol. 7 No. 2, pp. 86-99. https://doi.org/10.1108/JRIM-12-2012-0054

Publisher

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Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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