To read this content please select one of the options below:

Human factors and maintenance in delivery transportation: drivers' work outside the cab in focus

Arto Reiman (Industrial Engineering and Management, Faculty of Technology, University of Oulu, Oulu, Finland)

Journal of Quality in Maintenance Engineering

ISSN: 1355-2511

Article publication date: 17 December 2020

Issue publication date: 12 July 2021




To investigate safety at truck drivers' work outside the cab with a special focus on work environment and equipment maintenance to prevent occupational accidents.


Two statistical databases on Finnish occupational accidents for truck drivers are analysed. Firstly, the national accident statistics database is examined to understand the broad context, and secondly a database on fatal accidents is analysed to better understand the root causes of the accidents and their relationship to human factors in maintenance. Based on the root cause analysis, four accident scenarios are created, and risk management measures are prioritized by occupational safety and health specialists (n = 7).


The study shows that there are a variety of accidents in truck drivers' work. Most of the accidents occur outside the cab while performing tasks other than driving. Further, in-depth analysis of the fatal accidents increases understanding of the possibilities of different risk management and maintenance actions in preventing such accidents.

Research limitations/implications

Databases contain different limitations concerning the data.

Practical implications

Truck drivers' work environments are wide in nature. Efficient safety management requires broad participation from different stakeholders. In addition to safe work activities, work environment and equipment maintenance is highlighted as a key component for safe and fluent delivery transportation.

Social implications

Road transportation forms a backbone of modern society. Accidents affect the efficiency of transportation and cause manifold costs reaching all the way to the societal level.


This study adds an important dimension of delivery transportation to a current scientific discussion on human factors and maintenance.



Reiman, A. (2021), "Human factors and maintenance in delivery transportation: drivers' work outside the cab in focus", Journal of Quality in Maintenance Engineering, Vol. 27 No. 3, pp. 465-482.



Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

Related articles