To read the full version of this content please select one of the options below:

The effect of product category on consumer brand relationships

Marc Fetscherin (International Business Department, Rollins College, Winter Park, Florida, USA)
Michèle Boulanger (International Business Department, Rollins College, Winter Park, Florida, USA)
Cid Gonçalves Filho (Business School, Universidade Fumec, Belo Horizonte, Brazil)
Gustavo Quiroga Souki (Business Administration, Centro Universitário Una, Belo Horizonte, Brazil)

Journal of Product & Brand Management

ISSN: 1061-0421

Article publication date: 14 April 2014

Downloads
3918

Abstract

Purpose

This paper aims to investigate the effect of product category on consumer brand relationships.

Design/methodology/approach

Based on a total of 800 consumers, respondents evaluated their relationship with their favorite brand in one of the four product categories studied (soft drink, mobile phone, shoes, cars). EFA, subsequent CFA, SEM and ANOVA were used to assess these relationships and the product category effect.

Findings

The authors find that brand love positively influences brand loyalty and both, influence positively WOM and purchase intention. Looking at the directionality of these relationships, the results show no product category differences. However, the authors found significant differences in terms of their intensity and their effect on the explanation power of the brand outcome variables WOM and purchase intention.

Research limitations/implications

The survey was conducted in Brazil and future research should assess the same product categories in other cultural settings as well as consider other product categories to assess the external validity of these results.

Practical implications

This paper demonstrates that consumer brand relationships are not product category specific. However, certain product categories tend to have more intense relationships than other product categories.

Originality/value

Despite the importance of the product category effect in the branding literature, this study shows that consumer brand relationship theory can be applied to different product categories. This suggests, the product category is less important in the study design than the unit of analysis which requires to be consumer's favorite brands.

Keywords

Acknowledgements

The authors would like to thank Aaron Ahuvia for his valuable feedback.

Citation

Fetscherin, M., Boulanger, M., Gonçalves Filho, C. and Quiroga Souki, G. (2014), "The effect of product category on consumer brand relationships", Journal of Product & Brand Management, Vol. 23 No. 2, pp. 78-89. https://doi.org/10.1108/JPBM-05-2013-0310

Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited