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A typology of the perceived risks in the context of consumer brand resistance

Marine Cambefort (EM Strasbourg Business School, Humanis, University of Strasbourg, France)
Elyette Roux (Aix-Marseille Graduate School of Management, CERGAM, Aix-Marseille University, France)

Journal of Product & Brand Management

ISSN: 1061-0421

Article publication date: 19 August 2019

Abstract

Purpose

This paper aims to provide a typology of perceived risk in the context of consumer brand resistance and thus answers the following question: how do consumers perceive the risk they take when resisting brands?

Design/methodology/approach

Two qualitative methods were used. In-depth interviews were carried out with 15 consumers who resist brands. An ethnography was carried out for ten months in an international pro-environmental NGO.

Findings

This multiple qualitative method design led to the identification of four types of risks taken by consumers. The four categories of perceived risks identified are performance (lack of suitable alternatives for the brand), social issues (stigma and exclusion), legal reasons (legal proceedings) or physical considerations (violation of physical integrity). These risks are located along a continuum of resistance intensity. Resistance intensity levels are avoidance, offline word-of-mouth, online word-of-mouth, boycott, activism and finally extreme acts.

Originality/value

This study provides a framework that integrates perceived risks within the context of brand resistance. The paper highlights extreme acts of resistance and questions the limits of such behaviors.

Keywords

Acknowledgements

This article is dedicated to Elyette Roux, supervisor for the dissertation this research is derived from. The authors are grateful to Dominique Roux, who kindly reviewed a former version of the paper.

Citation

Cambefort, M. and Roux, E. (2019), "A typology of the perceived risks in the context of consumer brand resistance", Journal of Product & Brand Management, Vol. 28 No. 5, pp. 575-585. https://doi.org/10.1108/JPBM-03-2018-1792

Publisher

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Emerald Publishing Limited

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