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Brand avoidance: underlying protocols and a practical scale

Raphael Odoom (Department of Marketing and Entrepreneurship, Business School, University of Ghana, Accra, Ghana)
John Paul Kosiba (Department of Marketing, University of Professional Studies, Accra, Ghana)
Christian Tetteh Djamgbah (Department of Marketing and Management, Macquarie University, Sydney, Australia)
Linda Narh (Department of Marketing and Entrepreneurship, Business School, University of Ghana, Accra, Ghana)

Journal of Product & Brand Management

ISSN: 1061-0421

Article publication date: 19 August 2019

Abstract

Purpose

The increased practitioner and academic interest in negative brand phenomena highlight the need for the development of practical scales to be used for empirical investigations. Therefore, this paper aims to draw on existing conceptualisations to provide a theoretically grounded yet practically oriented scale for examining brand avoidance and its protocols.

Design/methodology/approach

The study uses a sample of 575 consumers from two developing countries to create a parsimonious brand avoidance scale. Partial least squares structural equation modelling is used to analyse the data through a systematic formative measurement approach

Findings

This paper finds brand avoidance to be a multidimensional, second-order construct with five first-order dimensions: moral avoidance, identity avoidance, deficit–value avoidance, experiential avoidance and advertising-related avoidance. The paper further validates this scale by testing with non-purchase intention and identifies its positive relationship with brand avoidance.

Originality/value

This study fulfils the calls in the literature to provide a measurable scale for studying negative brand phenomena in consumer–brand relationship research.

Keywords

Citation

Odoom, R., Kosiba, J.P., Djamgbah, C.T. and Narh, L. (2019), "Brand avoidance: underlying protocols and a practical scale", Journal of Product & Brand Management, Vol. 28 No. 5, pp. 586-597. https://doi.org/10.1108/JPBM-03-2018-1777

Publisher

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Emerald Publishing Limited

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