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Benchmarking as a performance management tool: experiences among municipalities in North Carolina

David N. Ammons (University of North Carolina at Chapel Hill)

Journal of Public Budgeting, Accounting & Financial Management

ISSN: 1096-3367

Article publication date: 1 March 2000

Abstract

Benchmarking takes three distinct forms in the public sector, each serving a different purpose. When applied properly and with care, benchmarking is a performance improvement technique that can yield tangible results, as demonstrated by the North Carolina cities of Greensboro, Wilmington, and Winston-Salem.

Citation

Ammons, D.N. (2000), "Benchmarking as a performance management tool: experiences among municipalities in North Carolina", Journal of Public Budgeting, Accounting & Financial Management, Vol. 12 No. 1, pp. 106-124. https://doi.org/10.1108/JPBAFM-12-01-2000-B005

Publisher

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Emerald Publishing Limited

Copyright © 2000 by PrAcademics Press