TY  - JOUR
AB  - Purpose The characteristics of the Internet of Things (IoT) are such that traditional models of trust developed within interpersonal, organizational, virtual and information systems contexts may be inappropriate for use within an IoT context. The purpose of this paper is to offer empirically generated understandings of trust within potential IoT applications.Design/methodology/approach In an attempt to capture and communicate the complex and all-pervading but frequently inconspicuous nature of ubiquitous technologies within potential IoT techno-systems, propositions developed are investigated using a novel mixed methods research design combining a videographic projective technique with a quantitative survey, sampling 1,200 respondents.Findings Research findings suggest the dimensionality of trust may vary according to the IoT techno-service context being assessed.Originality/value The contribution of this paper is twofold. First, and from a theoretical perspective, it offers a conceptual foundation for trust dimensions within potential IoT applications based upon empirical evaluation. Second, and from a pragmatic perspective, the paper offers insights into how findings may guide practitioners in developing appropriate trust management systems dependent upon the characteristics of particular techno-service contexts.
VL  - 28
IS  - 3
SN  - 1757-5818
DO  - 10.1108/JOSM-11-2016-0299
UR  - https://doi.org/10.1108/JOSM-11-2016-0299
AU  - Harwood Tracy
AU  - Garry Tony
PY  - 2017
Y1  - 2017/01/01
TI  - Internet of Things: understanding trust in techno-service systems
T2  - Journal of Service Management
PB  - Emerald Publishing Limited
SP  - 442
EP  - 475
Y2  - 2024/09/19
ER  -