TY  - JOUR
AB  - 
VL  - 25
IS  - 1
SN  - 1757-5818
DO  - 10.1108/JOSM-11-2013-0305
UR  - https://doi.org/10.1108/JOSM-11-2013-0305
AU  - Scott E. Sampson
PY  - 2014
Y1  - 2014/01/01
TI  - The Customer Service Solution
T2  - Journal of Service Management
PB  - Emerald Group Publishing Limited
SP  - 161
EP  - 162
Y2  - 2024/04/25
ER  -