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Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014)

Glauco H.S. Mendes (Production Engineering Department, Federal University of Sao Carlos, Sao Carlos, Brazil)
Maicon Gouvea Oliveira (Institute of Science and Technology, Federal University of Alfenas, Poços de Caldas, Brazil)
Eduardo H. Gomide (Production Engineering Department, Federal University of Sao Carlos, Sao Carlos, Brazil)
José Flávio Diniz Nantes (Production Engineering Department, Federal University of Sao Carlos, Sao Carlos, Brazil)

Journal of Service Management

ISSN: 1757-5818

Article publication date: 20 March 2017

965

Abstract

Purpose

The purpose of this paper is to develop a deeper understanding of the new service development (NSD) research field. It addresses its scientific production, social and intellectual structures, and maturity.

Design/methodology/approach

This study uses a bibliometric-based literature review. Quantitative and qualitative analyses are performed on a sample of 277 NSD articles (published from 1984 to 2014). These articles are organized into four periods to improve the analyses from an evolutionary perspective: Early Writings (1984-1995), Advancing of Literature (1996-2001), Progressive Literature (2002-2008), and Recent Works (2009-2014).

Findings

The scientific production in the NSD field has grown significantly over these four periods, and the entry of new authors has extended the social structure. However, collaboration networks seem disconnected from one another. Nonetheless, the intellectual structure has shown great progress, making NSD an independent area of research and discovery from the new product development domain, with its own foundations and expansions into new topics. Although the NSD research field has not yet reached maturity, it is consistently moving toward it.

Originality/value

This study delivers a multiperspective view of research on NSD using a mixed quantitative and qualitative approach. It provides new insights into the discussion of the field’s maturity and can be used as a roadmap for academics and practitioners who would like to understand the state of existing knowledge and are looking for research opportunities.

Keywords

Acknowledgements

The authors would like to thank anonymous referees and editors for their helpful comments and valuable suggestions, which substantially improved the content and composition of the present article. The authors also would like to thank São Paulo Research Foundation (FAPESP) for its financial support to this project.

Citation

Mendes, G.H.S., Oliveira, M.G., Gomide, E.H. and Nantes, J.F.D. (2017), "Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014)", Journal of Service Management, Vol. 28 No. 1, pp. 182-223. https://doi.org/10.1108/JOSM-07-2015-0230

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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