Beyond panic buying: consumption displacement and COVID-19

Abstract

Purpose

This study evaluates consumption displacement, the shift in consumption that occurs when consumers experience a change in the availability of goods, services and amenities to which they are accustomed as the result of an external event, and which is characterised by the points in space and time where consumption occurs and by the movements to, from, and between those points, that is occurring as a result of the effects of COVID-19 on the services sector in the Canterbury region of New Zealand.

Design/methodology/approach

Based on consumer spending data, the authors identify patterns of consumption displacement for the hospitality and retail sectors as defined by ANZSIC. We answer where, when, how, what and why consumption displacement happens.

Findings

The findings provide evidence of spatial and temporal displacement of consumption based on consumer spending patterns. Evidence of increased spending in some consumption categories confirms stockpiling behaviours. The hospitality sector experiences a sharp decline in consumer spending over lockdown.

Originality/value

Given the lack of studies analysing the impacts of crises and disasters on the services sector and consumption displacement, this study provides evidence of different forms of consumption displacement related to COVID-19.

Citation

Hall, M.C., Prayag, G., Fieger, P. and Dyason, D. (2021), "Beyond panic buying: consumption displacement and COVID-19", Journal of Service Management, Vol. 32 No. 1, pp. 113-128. https://doi.org/10.1108/JOSM-05-2020-0151