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Ambidexterity, prosocial impact, and task performance in cross-functional teams: the role of individual’s team identification

Darwin Silalahi (Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia)
Fiz Firmanzah (Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia)
Irwan Adi Ekaputra (Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia)
Riani Rachmawati (Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia)
Manerep Pasaribu (Faculty of Economics and Business, Universitas Indonesia, Depok, Indonesia)

Journal of Organizational Effectiveness: People and Performance

ISSN: 2051-6614

Article publication date: 6 May 2021

Abstract

Purpose

This paper examines the motivational influence of individuals’ team identification (TID) on their ambidexterity (TA), prosocial impact (TPS), and task performance (TTP) at the team level of analysis, as well as investigates the role of TA in mediating TID’s relationship with both TTP and TPS.

Design/methodology/approach

By using a cross-sectional sample of 102 cross-functional teams with a total of 362 individual members from 22 firms in the customer-facing industries of Indonesia, we analyzed multilevel data and tested hypotheses using aggregated team-level structural equation modeling (SEM).

Findings

This study supports a significant positive relationship between TID and TA. Further, while TA fully mediates the relationship between TID and TTP, TID has a direct influence on TPS.

Practical implications

This study contributes to filling the gaps in empirical evidence pertaining to the role of identity in motivating employees beyond their formal employment contracts. Their immediate leaders play a crucial role in individuals’ daily work lives and affect how they view their social identifications with their team, which subsequently contributes toward the enhancement of people and organizational performances.

Originality/value

Our study offers empirical evidence in support of the identity-enhanced principal-agent model and contributes to the literature on Social Identity Theory with a focus on the individual-group interface. To our knowledge, our study is the first empirical research on the influence of TID on TA, TPT, and TPS across multiple firms in the customer-facing industries.

Keywords

Acknowledgements

This paper is dedicated to the memory of the corresponding author’s former doctoral supervisor, the late Prof. Firmanzah Ph.D. Without his exceptional guidance and support, this paper and research would not have been possible.

Citation

Silalahi, D., Firmanzah, F., Ekaputra, I.A., Rachmawati, R. and Pasaribu, M. (2021), "Ambidexterity, prosocial impact, and task performance in cross-functional teams: the role of individual’s team identification", Journal of Organizational Effectiveness: People and Performance, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JOEPP-12-2020-0237

Publisher

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Emerald Publishing Limited

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