A pathway to virtual team performance in the New Normal paradigm
Journal of Organizational Effectiveness: People and Performance
ISSN: 2051-6614
Article publication date: 30 June 2022
Issue publication date: 22 September 2022
Abstract
Purpose
In the postpandemic era, organizations have planned a combination of on-site and virtual work to portray the “New Normal”. The authors aim to analyze the effect of virtual team (VT)-building strategies on virtual team performance and HR performance in the “New Normal” context. This study aims to explore the drivers and barriers to VT performance and its contribution to HR performance.
Design/methodology/approach
The study utilized the grounded theory approach. Semistructured interviews with 114 VT leaders of national and multinational companies in India were conducted and NVivo 8.0 software was used to analyze data.
Findings
VT-building strategies contribute to VT collaboration and subsequently to VT performance. It was found that VT-building strategies catalyze VT collaboration which is impacted by the drivers and barriers of VTs, affecting VT performance and HR performance.
Practical implications
The primary contribution of this work is the development of a framework that delivers important insights to VT leaders, talent managers, HR professionals and academicians.
Originality/value
This study uniquely examines the VT-building strategies and VT performance through the “New Normal” paradigm lens. This study proposes a conceptual model for VT performance and HR performance. It also provides the team-building strategies, drivers and barriers for VT performance. This work offers the roadmap to achieve VT performance and HR performance. This research also contributes to the human resource management literature by discussing the VT performance and HR performance in the “New Normal” paradigm. It provides insights to VT leaders, talent managers, HR professionals and academicians.
Keywords
Citation
Mahtta, M., Pillai, R., Gunasekaran, A., Sivathanu, B. and Kaushik, N. (2022), "A pathway to virtual team performance in the New Normal paradigm", Journal of Organizational Effectiveness: People and Performance, Vol. 9 No. 4, pp. 549-571. https://doi.org/10.1108/JOEPP-11-2020-0218
Publisher
:Emerald Publishing Limited
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