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The impact of emotional intelligence, cross-functional teams and interorganizational networks on operational effectiveness

Ricardo Santa (CESA Business School, Bogotã, Colombia)
Claudia Marcela Sanz (Facultad de Arquitectura Arte y Diseño, Universidad de San Buenaventura, Cali, Colombia)
Thomas Tegethoff (CESA Business School, Bogotã, Colombia)
Edgardo Cayon (CESA Business School, Bogotã, Colombia)

Journal of Organizational Effectiveness: People and Performance

ISSN: 2051-6614

Article publication date: 6 December 2022




This article aims to examine the influence of emotional intelligence on cross-functional teams, the formation of interorganizational networks and the impact of all three dimensions on operational effectiveness.


The analysis was based on 250 valid questionnaires collected from organizations in the Valle del Cauca region in Colombia in the service sector. The variables were analyzed using structural equation modeling to identify their relationships.


The results suggest that emotional intelligence contributes to establishing cross-functional teams but does not impact the development of interorganizational networks, influencing operational effectiveness only indirectly through the cross-functional teams. Contrary to what the literature suggests, interorganizational networks do not influence the operational effectiveness of organizations. Hence, in the pursuit of competitive advantage, companies in the studied region should encourage the creation of cross-functional teams within their organizations to maximize the returns received through the optimization of operational effectiveness.

Practical implications

Organizations are comprised of individuals whose emotional intelligence competencies and abilities enable them to form effective cross-functional teams. Furthermore, cross-functional teams that effectively establish relationships with other organizations are frequently employed in global, interorganizational collaboration environments like joint ventures and alliances. Cross-functional teams that fulfill their aims have the potential to benefit the organization's performance by boosting operational effectiveness and, therefore, its competitiveness.


The value of this article lies in providing a better understanding of the capabilities and strategies of organizations in the construction of interorganizational networks intended to improve their competitiveness. However, before operational effectiveness and a sustainable competitive advantage can be achieved, the role of the individuals comprising the cross-functional teams should be managed through the appropriate application of the concepts of emotional intelligence.



Santa, R., Sanz, C.M., Tegethoff, T. and Cayon, E. (2022), "The impact of emotional intelligence, cross-functional teams and interorganizational networks on operational effectiveness", Journal of Organizational Effectiveness: People and Performance, Vol. ahead-of-print No. ahead-of-print.



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