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The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS-SEM approach

Mumtaz Ali Memon (Centre of Social Innovation, Universiti Teknologi PETRONAS, Perak, Malaysia)
Rohani Sallaeh (Department of Management and Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia)
Mohamed Noor Rosli Baharom (Department of Management and Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia)
Shahrina Md Nordin (Department of Management and Humanities, Universiti Teknologi PETRONAS, Perak, Malaysia)
Hiram Ting (Sarawak Research Society, Sarawak, Malaysia)

Journal of Organizational Effectiveness: People and Performance

ISSN: 2051-6614

Article publication date: 1 September 2017

Issue publication date: 15 September 2017

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3866

Abstract

Purpose

The purpose of this paper is to explore the role of training satisfaction as a predictor of organisational citizenship behaviour (OCB) and turnover intention. The study further examines the mediating role of OCB between training satisfaction and turnover intention.

Design/methodology/approach

Data were collected from 409 Malaysian oil and gas (O&G) sector employees. Partial least squares structural equation modelling (PLS-SEM) was used to test the hypotheses in the research model using SmartPLS 3.0.

Findings

This study highlights the significant positive impact of training satisfaction on OCB and the negative effect on turnover intention. Contrary to expectations, OCB proved to be neither a predictor of turnover intention nor a mediator in the model.

Practical implications

Although the main aim of this study was to test the theoretically driven hypotheses, the findings have a number of valuable implications for organisations. This study suggests that O&G organisations should focus on increasing employee satisfaction with training to maximise desired workplace attitudes and behaviours.

Originality/value

This is the first study to explore the causal links between training satisfaction, OCB and turnover intention. Although it has been observed in the past that training does not directly influence turnover intention, the present study indicates that training satisfaction significantly influences turnover intention. Further, this study unexpectedly found no direct relationship between OCB and turnover intention. Also, OCB was not a significant mediator in the present study. These unexpected findings open new avenues for future research, thus representing an important contribution of the present study.

Keywords

Citation

Memon, M.A., Sallaeh, R., Baharom, M.N.R., Md Nordin, S. and Ting, H. (2017), "The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS-SEM approach", Journal of Organizational Effectiveness: People and Performance, Vol. 4 No. 3, pp. 267-290. https://doi.org/10.1108/JOEPP-03-2017-0025

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited