Investigating the determinants and process of destination management system (DMS) implementation
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 26 March 2021
Issue publication date: 25 March 2022
Abstract
Purpose
This study aims to propose a comprehensive model to help understand factors influencing the intention to participate in a destination management system (DMS) amongst tourism stakeholders in Vietnam which are considered as the determinants of the successful implementation of the system.
Design/methodology/approach
A survey was conducted to investigate key stakeholders' opinions of participating in a DMS. In total, 301 questionnaires were used for analysis. Partial least squares structural equation modelling (PLS-SEM) was used to assess the measurement and structural models of the study.
Findings
Factors that influence various tourism stakeholders' intention to participate in the national DMS in Vietnam have been identified and examined. The results identify the important predictors of the tourism stakeholders' participation in the DMS including information quality, DMS operator readiness, government regulations and technology awareness. Interestingly, technology awareness was ascertained as a significant mediator for the relationship between performance expectancy, social influence, technology competency, competitive pressure and the intention to participate in the DMS.
Originality/value
This study has a unique theoretical contribution by developing a comprehensive model to predict the intention to participate in a DMS amongst tourism stakeholders with the modification and combination of three theoretical models and frameworks: the unified theory of acceptance and use of technology (UTAUT) model, technology–organisation–environment (TOE) framework and updated DeLone and McLean information systems (D&M IS) success model. It is expected to be a useful reference source for tourism management departments that want to develop DMSs in Vietnam. This model also can be used as an initial investigation for DMS implementation studies at other destinations.
Keywords
Acknowledgements
This work was supported by Taylor’s University through its ASEAN TOURISM SCHOLARSHIP Programme. The authors would like to thank ASEAN Tourism Research Association (ATRA), Vietnam National Administration of Tourism (VNAT) and Taylor’s University that has given the authors the opportunity to carry out this research. The authors would also like to thank all those respondents who participated in this study. The authors acknowledge the helpful comments and supports from anonymous reviewers, guest editors of the special issue of Knowledge Management in Tourism: paradigms, approaches and methods and the editors of Journal of Organizational Change Management. This research is part of a thesis which was submitted as partial fulfilment to meet requirements for the degree of Doctor of Philosophy at Taylor’s University.Funding: This research did not receive any specific grant from funding agencies in the public, commercial or not-for-profit sectors.
Citation
Le, A.T.P., Kunasekaran, P., Rasoolimanesh, S.M., AriRagavan, N. and Thomas, T.K. (2022), "Investigating the determinants and process of destination management system (DMS) implementation", Journal of Organizational Change Management, Vol. 35 No. 2, pp. 308-329. https://doi.org/10.1108/JOCM-11-2020-0352
Publisher
:Emerald Publishing Limited
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