The purpose of this paper is, first, to expose an integrated manufacturing performance measurement and meeting system implemented to focus the organization on value streams and, by doing it, to improve performance, and, second, to analyze the results obtained.
This paper is based on an exploratory case study carried out at Delphi Diesel Systems (DDS) plant in Sant Cugat (Spain).
The integrated manufacturing performance measurement and meeting system implemented by DDS Sant Cugat resulted in being very successful and appropriate to obtain the established objectives: focus the organization on value streams; and, by doing it, to improve performance, particularly the overall equipment effectiveness.
Considering the limited amount of research on the subject this kind of exploratory research is considered to be appropriate. The main limitation is that a single manufacturing plant was analyzed. Even though the characteristics of the plant and the problems addressed are common and, in consequence, it can be thought that the experience is replicable, further research should be conducted to verify it.
For the management community, this paper provides a new way of designing and using manufacturing performance measurement systems.
The presented case confirms previous works stating the importance of how performance measures and meetings are used and the need of involvement of the whole organization. The joint planning of the performance measures and the meeting system that has been presented had not previously been analyzed by the literature.
The authors would like to acknowledge and thank Jaume Roquet DDS Sant Cugat operations director in the moment of the interview and current plant manager and Laura Moreno from Lean DMS department for their contributions and support toward completing this work. These persons are the main contributors to the development and application of the concepts explained in this paper. The authors would also like to acknowledge Therése Schulz for the comments and corrections in this paper.
Olivella, J. and Gregorio, R. (2015), "A case study of an integrated manufacturing performance measurement and meeting system", Journal of Manufacturing Technology Management, Vol. 26 No. 4, pp. 515-535. https://doi.org/10.1108/JMTM-09-2012-0089Download as .RIS
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