The Product Service System Lean Design Methodology (PSSLDM): Integrating product and service components along the whole PSS lifecycle

Giuditta Pezzotta (Department of Management, Information and Production Engineering, University of Bergamo, Dalmine, Italy)
Claudio Sassanelli (Department of Economics, Management and Industrial Engineering, Polytechnic University of Milan, Milan, Italy)
Fabiana Pirola (Department of Management, Information and Production Engineering, University of Bergamo, Dalmine, Italy)
Roberto Sala (Department of Management, Information and Production Engineering, University of Bergamo, Dalmine, Italy)
Monica Rossi (Department of Economics, Management and Industrial Engineering, Polytechnic University of Milan, Milan, Italy)
Sophia Fotia (Department of Mechanical Engineering and Aeronautics, University of Patras, Patras, Greece)
Angelos Koutoupes (Design and Manufacturing of Moulds, N. BAZIGOS SA, Mandra Attikis, Greece)
Sergio Terzi (Department of Economics, Management and Industrial Engineering, Polytechnic University of Milan, Milan, Italy)
Dimitris Mourtzis (Department of Mechanical Engineering and Aeronautics, University of Patras, Patras, Greece)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Publication date: 10 December 2018

Abstract

Purpose

Nowadays manufacturers companies are increasingly compelled to navigate towards servitization. Different methods and approaches were proposed in literature to support them to switch from traditional product-based business model to product service systems (PSSs). However, new knowledge, capabilities and skills were needed to consistently develop PSSs, since they need a joint focus on both customer’s perspective and company’s internal performance and at the same time a proper support for the integration of product and service design. The purpose of this paper is to propose the Product Service System Lean Design Methodology (PSSLDM), a structured methodology to develop PSSs along their entire lifecycle.

Design/methodology/approach

Retrieving concepts from interpretative, interactive and system development research traditions, and strongly reminding the design research methodology framework, the adopted research methodology is composed of three main phases (observation and conceptualization, theory building and tool development, validation) and involved three heterogeneous companies.

Findings

This paper provides an overview of the PSSLDM, explaining how the different methods supporting its conduction should contribute to properly design an integrated PSS. Moreover, companies highlighted several benefits in the different stages along the PSS lifecycle deriving by the adoption of the PSSLDM.

Research limitations/implications

The development of a platform based on the PSSLDM methodology raises a discussion on the possible changes needed by current Product Lifecycle Management (PLM) models and systems when they have to do with PSSs.

Originality/value

The PSSLDM enriches the already proposed SErvice Engineering Methodology, introducing new several components linked by lean rules in each of its phases (starting from customer analysis, going through solution concept and detailed design, until the offering analysis) and better supprting the deatil design of both prodcut and service components.

Keywords

Acknowledgements

This work was funded by the European Commission through Diversity Project (Cloud Manufacturing and Social Software Based Context Sensitive Product-Service Engineering Environment for Globally Distributed Enterprise), GA 636692. It is a European project funded under the H2020 program, started in February 2015 and finished in January 2018.

Citation

Pezzotta, G., Sassanelli, C., Pirola, F., Sala, R., Rossi, M., Fotia, S., Koutoupes, A., Terzi, S. and Mourtzis, D. (2018), "The Product Service System Lean Design Methodology (PSSLDM): Integrating product and service components along the whole PSS lifecycle", Journal of Manufacturing Technology Management, Vol. 29 No. 8, pp. 1270-1295. https://doi.org/10.1108/JMTM-06-2017-0132

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Emerald Publishing Limited

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