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Mediating role of learning organization on the relationship between total quality management and operational performance in Brazilian manufacturers

Guilherme Tortorella ( Federal University of Santa Catarina , Florianopolis, Brazil)
Ricardo Giglio ( Federal University of Santa Catarina , Florianopolis, Brazil)
Flavio S. Fogliatto (Industrial Engineering Department, Federal University of Rio Grande do Sul , Porto Alegre, Brazil)
Rapinder Sawhney ( University of Tennessee , Knoxville, Tennessee, USA)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 3 October 2019

Issue publication date: 20 April 2020

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1331

Abstract

Purpose

The purpose of this paper is to examine the mediating effect of learning organization dimensions on the relationship between the implementation of total quality management practices and companies’ operational performance improvement.

Design/methodology/approach

The authors carried out a cross-sector survey with 135 Brazilian manufacturing companies that have been implementing total quality management as an organizational strategy for at least five years. Collected data were analyzed using multivariate data analysis techniques.

Findings

The findings provide guidelines for manufacturers to increase their learning capability by reinforcing the implementation of total quality management practices, whose synergistic effects may be currently neglected. Results show that an enhanced organizational learning capability can significantly impact the improvement level of operational performance through the application of total quality management practices.

Originality/value

Several authors have investigated the relationship between total quality management implementation and learning organization aspects. However, most studies examined their relationship from a narrow perspective or under specific contexts, lacking empirical validation of their concurrent effect on operational performance improvement. The study aims at bridging this gap.

Keywords

Citation

Tortorella, G., Giglio, R., Fogliatto, F.S. and Sawhney, R. (2020), "Mediating role of learning organization on the relationship between total quality management and operational performance in Brazilian manufacturers", Journal of Manufacturing Technology Management, Vol. 31 No. 3, pp. 524-541. https://doi.org/10.1108/JMTM-05-2019-0200

Publisher

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Emerald Publishing Limited

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