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Energizing and depleting? The daily effects of organizationally focused citizenship behaviors

Thomas Kelemen (Department of Management, Kansas State University, Manhattan, Kansas, USA)
Samuel Matthews (Gonzaga University, Spokane, Washington, USA)
Sarah Henry (University of Oklahoma, Norman, Oklahoma, USA)
Yejun Zhang (The University of Texas Rio Grande Valley, Edinburg, Texas, USA)
Bret Bradley (University of Oklahoma, Norman, Oklahoma, USA)

Journal of Managerial Psychology

ISSN: 0268-3946

Article publication date: 7 February 2023

Issue publication date: 9 March 2023

279

Abstract

Purpose

Prior research suggests that organizational citizenship behavior (OCB) can have both positive and negative effects on employees; however, it is unclear about the mediating mechanisms of this relationship and how the effects of challenging and supportive OCB may differ. Drawing on the dual-pathway model of proactivity and OCB research, the authors derive a theoretical model that attempts to reveal how different types of employees' daily organizationally focused citizenship behaviors can affect employees.

Design/methodology/approach

The authors examine the relationships using a daily-diary study using experience sampling methodology (ESM). The survey includes 72 employees who completed three surveys a day for 10 working days resulting in 614 daily observations.

Findings

The authors find that advocacy participation increases perceptions of prosocial impact, which in turn increases daily job satisfaction; the authors also find that advocacy participation decreases ego depletion, which then reduces daily job stress. Daily voice likewise increases perceptions of prosocial impact, which in turn increases daily job satisfaction; however, unlike advocacy participation, voice increases ego depletion, which then increases daily job stress.

Originality/value

The study is one of the first studies to simultaneously examine the personal perceptions and emotions of engaging in daily organizationally focused OCB and recognize the fact that different types of prosocial behavior have differential outcomes. The authors also extend prior research by documenting the mechanisms by which OCB impacts employees.

Keywords

Citation

Kelemen, T., Matthews, S., Henry, S., Zhang, Y. and Bradley, B. (2023), "Energizing and depleting? The daily effects of organizationally focused citizenship behaviors", Journal of Managerial Psychology, Vol. 38 No. 2, pp. 144-157. https://doi.org/10.1108/JMP-05-2022-0222

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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