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Relationship between job crafting and emotional exhaustion: focusing on the difference between effects of physical and cognitive crafting

Megumi Ikeda (The University of Tokyo, Tokyo, Japan)
Satoshi Tanaka (College of Business, Rikkyo University, Toshima-ku, Japan)
Kaede Kido (Nara Medical University, Kashihara, Japan)

Journal of Managerial Psychology

ISSN: 0268-3946

Article publication date: 18 April 2024

Issue publication date: 6 June 2024

281

Abstract

Purpose

Recently, physical crafting has been found to positively affect emotional exhaustion through workload. However, the role of cognitive crafting in this process remains unexamined. To address this research gap, this study examined the relationship between cognitive crafting and emotional exhaustion, as well as whether cognitive crafting moderates the positive indirect effects of physical crafting on emotional exhaustion through workload.

Design/methodology/approach

The data were collected through an Internet survey conducted with 2,143 Japanese employees, and path regression analysis was conducted to analyze the data.

Findings

The results show that cognitive crafting was negatively correlated with emotional exhaustion, weakened the relationship between workload and emotional exhaustion and weakened the indirect effects of physical crafting on emotional exhaustion.

Practical implications

The practical implications of these findings suggest that practitioners should encourage the improvement of cognitive crafting. Implementation of job crafting interventions and customer participation could be effective in enhancing cognitive crafting.

Originality/value

The study provides a deeper understanding of how cognitive crafting influences emotional exhaustion and how it influences the process through which physical crafting influences emotional exhaustion, aligning with the transactional model. The results reiterate the importance of cognitive crafting, an aspect that has received little attention since the introduction of the job demands-resources (JD-R) model of job crafting.

Keywords

Acknowledgements

This work was performed as a collaborative research project between The University of Tokyo and Mynavi Corporation. Mynavi corporation funded this collaborative research project.

Citation

Ikeda, M., Tanaka, S. and Kido, K. (2024), "Relationship between job crafting and emotional exhaustion: focusing on the difference between effects of physical and cognitive crafting", Journal of Managerial Psychology, Vol. 39 No. 5, pp. 601-612. https://doi.org/10.1108/JMP-04-2023-0233

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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