Job experience as a buffer against incivility: a daily diary study
Journal of Managerial Psychology
ISSN: 0268-3946
Article publication date: 21 February 2022
Issue publication date: 15 March 2022
Abstract
Purpose
Incivility is pervasive in organisational settings, particularly in healthcare, and is associated with negative employee outcomes. The aim of this study was to analyse the relationships between experienced incivility, sleep quality and emotional outcomes, positioning sleep quality as a mediator. Additionally, the protective role of tenure and the unique effects of incivility from different sources were examined.
Design/methodology/approach
This study used a daily diary longitudinal design using self-report questionnaires with 92 nurses of varying tenure.
Findings
This research demonstrates that experiencing incivility negatively impacts sleep quality, which, in turn, increases surface acting and emotional exhaustion. Furthermore, the negative relationship between incivility and sleep quality is attenuated among nurses who have longer tenure.
Practical implications
These findings are helpful in developing targeted practical practices, such as incivility interventions and mentorship programs to reduce the incidence and impact of incivility.
Originality/value
This study draws upon theories of self-regulation and emotion regulation to examine how incivility diminishes self-control resources, leading to negative outcomes. This study also positions job tenure as a buffer against incivility and examines the differential impact of different sources of incivility.
Keywords
Acknowledgements
The authors would like to gratefully acknowledge the support they received from Black Nurses Rock, the largest organisation for Black nursing professionals in the USA.
Funding: This research was funded by the Northwest Center for Occupational Health and Safety at the University of Washington [subaward number UWSC9706] and by the National Institute of Occupational Health and Safety [grant number T03OH008435] awarded to Portland State University.
Disclosure statement: No potential conflict of interest was reported by the authors.
Citation
Park, L.S., Martinez, L. and Xu, S. (2022), "Job experience as a buffer against incivility: a daily diary study", Journal of Managerial Psychology, Vol. 37 No. 3, pp. 243-263. https://doi.org/10.1108/JMP-03-2021-0194
Publisher
:Emerald Publishing Limited
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