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Peer interviewers in mental health services research

Bevin Croft (Human Services Research Institute, Cambridge, Massachusetts, USA)
Laysha Ostrow (Santa Monica, California, USA)
Linda Italia (Encompass Community Services, Santa Cruz, California, USA)
Adrian Camp-Bernard (Encompass Community Services, Santa Cruz, California, USA)
Yana Jacobs (Foundation for Excellence in Mental Health, Willsonville, Oregon, USA)

The Journal of Mental Health Training, Education and Practice

ISSN: 1755-6228

Article publication date: 12 September 2016

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Abstract

Purpose

Inclusion of members of the target population in research is an increasing priority in the social sciences; however, relatively few studies employ approaches that involve persons with lived experience of the mental health system in mental health services research, particularly in the USA. The purpose of this paper is to describe one such approach, the employment of peer interviewers in the evaluation of a peer respite program.

Design/methodology/approach

The paper describes how peer interviewers were recruited, hired, trained, and supervised. The authors discuss some benefits and challenges associated with the approach.

Findings

Peer interviewer benefits and challenges: the shared lived experience between the peer interviewers and study participants contributed to increased comfort and a high response rate overall. The study opened up professional opportunities for peers, but inconsistent work hours were a challenge and resulted in turnover and difficulty filling vacant positions. The lead evaluator and supervisors worked closely with peer interviewers to ensure conflict of interest was mitigated to reduce bias.

Originality/value

This paper adds to the limited literature describing peer representation in research, outlining one avenue for partnering with peers to align research with the values of the intervention under study without compromising – and perhaps increasing – scientific rigor. The authors expect that even more peer involvement in the oversight, analysis, and interpretation of results would have improved the overall quality of the evaluation. Future efforts should build upon and incorporate the approach alongside more comprehensive efforts to partner with service users.

Keywords

Acknowledgements

The authors are grateful to Anne Weaver for her review of an earlier version of this manuscript. The authors have no conflicts of interest to report.

Citation

Croft, B., Ostrow, L., Italia, L., Camp-Bernard, A. and Jacobs, Y. (2016), "Peer interviewers in mental health services research", The Journal of Mental Health Training, Education and Practice, Vol. 11 No. 4, pp. 234-243. https://doi.org/10.1108/JMHTEP-02-2016-0012

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited