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Service user engagement in quality improvement: applying the national involvement standards

Stuart A. Green (NIHR CLAHRC Northwest London, Imperial College London, Chelsea and Westminster Hospital, London, UK.)
Liz Evans (NIHR CLAHRC Northwest London, Imperial College London, Chelsea and Westminster Hospital, London, UK.)
Rachel Matthews (NIHR CLAHRC Northwest London, Imperial College London, Chelsea and Westminster Hospital, London, UK.)
Sandra Jayacodi (Central and North West London NHS Foundation Trust, London, UK.)
Jenny Trite (Central and North West London NHS Foundation Trust, London, UK.)
Anton Manickam (Central and North West London NHS Foundation Trust, London, UK.)
Rachel Evered (Central and North West London NHS Foundation Trust, London, UK.)
John Green (Central and North West London NHS Foundation Trust, London, UK.)
Joanna Williams (St Charles Mental Health Centre, Central and North West London NHS Foundation Trust, London, UK.)
Ed Beveridge (St Charles Mental Health Centre, Central and North West London NHS Foundation Trust, London, UK.)
Caroline Parker (St Charles Mental Health Centre, Central and North West London NHS Foundation Trust, London, UK.)
Bill Tiplady (St Charles Mental Health Centre, Central and North West London NHS Foundation Trust, London, UK.)

The Journal of Mental Health Training, Education and Practice

ISSN: 1755-6228

Publication date: 7 November 2016

Abstract

Purpose

National and local policy supports the involvement of patients at all levels in the design, delivery and improvement of health services. Whilst existing approaches to support involvement have been described and disseminated, including the 4Pi National Involvement Standards, their application in quality improvement is rarely reported. The paper aims to discuss this issue.

Design/methodology/approach

A quality improvement initiative within a mental health trust was developed with a multi-disciplinary team, including those with professional experience of delivering or improving care and those with lived experience. The aim of the initiative was to improve the physical health of inpatients within an acute mental health unit. This case study aims to describe how the integration of concepts from the 4Pi National Involvement Standards (Principles, Purpose, Presence, Process and Impact) provided a framework for engaging and involving service users. The case study also aims to describe how co-design was included within the 4Pi approach and supported the development of a tool to aid improving physical healthcare.

Findings

The 4Pi National Involvement Standards provided a guiding framework for the involvement of service users within a quality improvement initiative. Value of the approach was realised through the co-design of a tool developed by service users, along with healthcare professionals, to facilitate discussion and support shared-decision making about inpatients’ physical health.

Practical implications

Identifying “ways that work” for service user involvement is crucial to move beyond the policy rhetoric or tokenistic involvement. Involvement in quality improvement initiatives can bring benefits both to services and the service users themselves.

Originality/value

Whilst the 4PI approach is recognised as a useful framework for involvement, few examples exist of its practical applications within a quality improvement setting.

Keywords

Acknowledgements

Conflict of Interest: this paper presents independent research commissioned by the National Institute for Health Research (NIHR) under the Collaborations for Leadership in Applied Health Research and Care (CLAHRC) programme for North West London. The views expressed in this publication are those of the author(s) and not necessarily those of the NHS, the NIHR or the Department of Health.

The authors would like to thank all of the staff and patients on Danube Ward at the St Charles Hospital, Central and North West London NHS Foundation Trust. Ethics approval was not required for this work as it is part of a service evaluation and improvement project. This work was supported by The Health Foundation SHINE programme, the National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care (CLAHRC) for Northwest London and the Central and North West London NHS Foundation Trust.

Citation

Green, S., Evans, L., Matthews, R., Jayacodi, S., Trite, J., Manickam, A., Evered, R., Green, J., Williams, J., Beveridge, E., Parker, C. and Tiplady, B. (2016), "Service user engagement in quality improvement: applying the national involvement standards", The Journal of Mental Health Training, Education and Practice, Vol. 11 No. 5, pp. 279-285. https://doi.org/10.1108/JMHTEP-02-2016-0011

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Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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