TY  - JOUR
AB  - Purpose The purpose of this paper is to determine the relationships among workplace incivility, job burnout, turnover intentions, and job performance.Design/methodology/approach The authors used a dyad survey method to collect data. Structural equation modeling was employed to analyze the data.Findings Results showed that job burnout mediated the relationship between workplace incivility and turnover intention and that workplace incivility was negatively associated with job performance. In other words, participants experiencing higher levels of incivility reported greater levels of job burnout and subsequent increased turnover intention and lower levels of job performance.Originality/value The authors can find no other research that examines the relationship between workplace incivility and job performance.
VL  - 35
IS  - 10
SN  - 0262-1711
DO  - 10.1108/JMD-09-2015-0138
UR  - https://doi.org/10.1108/JMD-09-2015-0138
AU  - Rahim Afzalur
AU  - Cosby Dana M.
PY  - 2016
Y1  - 2016/01/01
TI  - A model of workplace incivility, job burnout, turnover intentions, and job performance
T2  - Journal of Management Development
PB  - Emerald Group Publishing Limited
SP  - 1255
EP  - 1265
Y2  - 2024/04/25
ER  -