TY  - JOUR
AB  - Purpose The purpose of this paper is to develop and validate the first instrument to measure the source of customers’ stigmatization of employees with hepatitis C virus (HCV) in Egypt.Design/methodology/approach The development and validation processes unfolded as follows: an item pool was generated from focus groups and previous studies on stigma; the initial instrument was evaluated by three experts and pilot-tested; the instrument was used to collect data from 500 Egyptian consumers to determine its dimensionality; to test this structure, confirmatory factor analysis was conducted on a new sample of 300 Egyptian consumers.Findings Exploratory factor analysis showed that the instrument captures three factors: devaluation, avoidance and pity. Results confirmed that customers’ stigmatization of employees with HCV is a multidimensional construct that is manifested in these three dimensions.Originality/value Despite the importance of disease stigma, management scholars have not given it sufficient attention. This paper offers new insights into the study of a particular type of workplace discrimination and ways of measuring it.
VL  - 35
IS  - 10
SN  - 0262-1711
DO  - 10.1108/JMD-05-2015-0079
UR  - https://doi.org/10.1108/JMD-05-2015-0079
AU  - Mohamad Mohamad Saad
AU  - Mohamed Ahmed Amin
PY  - 2016
Y1  - 2016/01/01
TI  - Marketplace stigma: customers’ stigmatization of employees with hepatitis C virus
T2  - Journal of Management Development
PB  - Emerald Group Publishing Limited
SP  - 1219
EP  - 1231
Y2  - 2024/04/25
ER  -