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Gender, age and nationality: assessing their impact on conflict resolution styles

Oluwakemi Gbadamosi (Department of Communication, PGC, Limkokwing University of Creative Technology, Cyberjaya, Malaysia)
Abbas Ghanbari Baghestan (Department of Communication, PGC, Limkokwing University of Creative Technology, Cyberjaya, Malaysia and University of Tehran, Tehran, Iran)
Khalil Al-Mabrouk (Department of Communication, PGC, Limkokwing University of Creative Technology, Cyberjaya, Malaysia)

Journal of Management Development

ISSN: 0262-1711

Article publication date: 8 April 2014

Abstract

Purpose

The purpose of this paper is to investigate the conflict resolution styles used by university students in handling conflicts, and to determine the effects (if any) of age, nationality and gender on how students respond to conflicts.

Design/methodology/approach

The Thomas-Kilmann conflict mode instrument was adopted to assess the conflict resolution styles (accommodating, avoiding, collaborative, competitive and compromising) of post graduate students in a University in Malaysia. Both ANOVA and t-test analyses were utilized to investigate the relationship between, nationality, gender, age and conflict resolution styles used by students.

Findings

Results of this study indicates that female students used competitive style more than male students, while male students are more likely to avoid conflicts. The older students were discovered to use more avoiding, while younger students are more likely to be competitive in nature. The findings did not reveal any significant differences in nationality.

Originality/value

This paper expands its focus from gender (which is the most commonly tested category) to other categories such as age and nationality, thereby giving room for these new categories to be tested extensively in future researches. The results reveal that students not only use different conflict resolution styles to address conflicts, but also there exists differences in the styles used by students of different age groups and gender.

Keywords

Citation

Gbadamosi, O., Ghanbari Baghestan, A. and Al-Mabrouk, K. (2014), "Gender, age and nationality: assessing their impact on conflict resolution styles", Journal of Management Development, Vol. 33 No. 3, pp. 245-257. https://doi.org/10.1108/JMD-02-2011-0024

Publisher

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Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited