Drawing on job embeddedness (JE) and reformulation of attitude theories, the purpose of this paper is to propose a conceptual model in which JE mediates the influence of job insecurity (JIS) on quitting intentions and service recovery performance (SRP).
Data came from 313 hotel service workers based on three waves through a two-week period in Iran. Service workers’ SRP was rated by their direct supervisors. The abovementioned linkages were gauged using structural equation modeling.
All hypotheses are supported. Specifically, JIS diminishes JE. Consistent with the study’s hypotheses, JE fosters SRP, while it reduces quitting intentions. As predicted, JE completely mediates the influence of JIS on propensity to quit and SRP.
What is known about how JIS can be mitigated is still scarce in the current literature. There is a paucity of evidence regarding the mechanism that links JIS to employee’s outcomes.
Data were collected as part of the first author’s doctoral dissertation and came from part of a larger project. The extended abstract of this paper was presented and published in the 7th Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference in July 2017.
Safavi, H. and Karatepe, O. (2019), "The effect of job insecurity on employees’ job outcomes: the mediating role of job embeddedness", Journal of Management Development, Vol. 38 No. 4, pp. 288-297. https://doi.org/10.1108/JMD-01-2018-0004Download as .RIS
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