TY  - JOUR
AB  - Purpose This paper aims to estimate the performance of the social security administration (SSA) in dealing with disability benefits applications in American.Design/methodology/approach The authors propose a multi-stage data envelopment analysis (DEA) method to analyze the efficiency of 167 hearing offices (HOs) to find the best performed HOs and inefficient ones and detect total improvement of inefficient and weak efficient offices.Findings The results show that totally 299,711 applications were processed and more applications will be processed if all offices can work efficiently. To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method.Originality/value To the best of the authors’ knowledge, this paper is the first one to analyze the performance of SSA HOs using the multi-stage DEA method.
VL  - 14
IS  - 3
SN  - 1746-5664
DO  - 10.1108/JM2-11-2018-0182
UR  - https://doi.org/10.1108/JM2-11-2018-0182
AU  - Yuan Qianqian
AU  - Tang Liansheng Larry
AU  - Yang Feng
AU  - Brandt Diane E.
AU  - Chan Leighton
PY  - 2019
Y1  - 2019/01/01
TI  - An exploration of SSA’s disability determination process based on efficiency analysis
T2  - Journal of Modelling in Management
PB  - Emerald Publishing Limited
SP  - 590
EP  - 609
Y2  - 2024/09/25
ER  -