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Analysis of the challenges for blockchain technology adoption in the Indian health-care sector

Sarthak Dhingra (Department of Operations and Supply Chain Management, National Institute of Industrial Engineering, Mumbai, India)
Rakesh Raut (Department of Operations and Supply Chain Management, National Institute of Industrial Engineering, Mumbai, India)
Angappa Gunasekaran (Department of Operations and Supply Chain Management, Penn State University, Great Valley, Pennsylvania, USA)
B. Koteswara Rao Naik (Department of Operations and Supply Chain Management, National Institute of Industrial Engineering, Mumbai, India)
Venkateshwarlu Masuna (Management Department, National Institute of Industrial Engineering, Mumbai, India)

Journal of Modelling in Management

ISSN: 1746-5664

Article publication date: 12 July 2023

Issue publication date: 1 February 2024

590

Abstract

Purpose

This paper aims to discover and analyze the challenges hampering blockchain technology’s (BT’s) implementation in the Indian health-care sector. A total of 18 challenges have been prioritized and modeled based on an extensive literature search and professional views.

Design/methodology/approach

An integrated multi-criteria decision-making approach has been used in two phases. Best worst method (BWM) is used in the first phase to prioritize the challenges with sensitivity analysis to validate the findings and eliminate a few challenges. In the second phase, interpretive structural modeling is applied to the remaining 15 challenges to obtain relative relationships among them with cross-impact matrix multiplication applied to classification analysis for their categorization.

Findings

The study’s results reveal that limited knowledge and expertise, cost and risk involved, technical issues, lack of clear regulations, resistance to change and lack of top management support are the top-ranked or high-intensity challenges according to the BWM. Interpretive structural modelling findings suggest that the lack of government initiatives has been driving other challenges with the highest driving power.

Research limitations/implications

This work has been conducted in the Indian context, so careful generalization of the results is needed.

Practical implications

This work will give health-care stakeholders a better perspective regarding blockchain’s adoption. It will help health-care stakeholders, service providers, researchers and policymakers get a glimpse of the strategies for eradicating mentioned challenges. The analysis will help reduce the challenges’ impact on blockchain’s adoption in the Indian health-care sector.

Originality/value

The adoption of BT is a novel concept, especially in developing countries such as India. This is one of the few works addressing the challenges to BT adoption in the Indian health-care sector.

Keywords

Citation

Dhingra, S., Raut, R., Gunasekaran, A., Rao Naik, B.K. and Masuna, V. (2024), "Analysis of the challenges for blockchain technology adoption in the Indian health-care sector", Journal of Modelling in Management, Vol. 19 No. 2, pp. 375-406. https://doi.org/10.1108/JM2-09-2022-0229

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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