TY  - JOUR
AB  - Purpose This paper aims to determine the performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh, Indonesia, in 2016, based on the targets and realization of their work programs using balanced scorecard.Design/methodology/approach This study adopted qualitative and quantitative approaches.Findings The overall results of the performance appraisal using the balanced scorecard approach seen from the financial, internal business, customer and training and learning perspectives are good. Dr Zainoel Abidin Regional General Hospital has provided good services, and performance of its departments have generated the expected outcome, realized by the Hospital.Originality/value The novelty of the present study lies in its research model, where human resources (transformational leadership, organizational commitment and resource uniqueness) and financial management (business plans, budget and performance).
VL  - 15
IS  - 2
SN  - 1746-5664
DO  - 10.1108/JM2-09-2018-0149
UR  - https://doi.org/10.1108/JM2-09-2018-0149
AU  - Martunis Ashiva
AU  - Dalimunthe Ritha
AU  - Amalia Khaira
AU  - Juanita Juanita
AU  - Syahputra Hendra
AU  - Adam Muhammad
AU  - Masyudi Masyudi
PY  - 2020
Y1  - 2020/01/01
TI  - Adaptation of the balanced scorecard model to measure performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh
T2  - Journal of Modelling in Management
PB  - Emerald Publishing Limited
SP  - 365
EP  - 379
Y2  - 2024/04/18
ER  -