To read the full version of this content please select one of the options below:

Attributes of IT certifications aligned to organizations’ needs

Munir de Sá Mussa (Department of Applied System to Engineering and Management, Fluminense Federal Education Science and Technology Institute , Campos dos Goytacazes, Brazil)
Renata Gomes Cordeiro (Department of Applied System to Engineering and Management, Fluminense Federal Education Science and Technology Institute , Campos dos Goytacazes, Brazil)
Henrique Da Hora (Department of Applied System to Engineering and Management, Fluminense Federal Education Science and Technology Institute , Campos dos Goytacazes, Brazil)

Journal of Modelling in Management

ISSN: 1746-5664

Article publication date: 12 February 2021

Issue publication date: 25 May 2021

Downloads
113

Abstract

Purpose

An area of information technology (IT) in organizations is required to manage resources efficiently. For this, IT certifications are adopted by companies and sought by professionals. However, these have many requirements and to identify which are paramount to the performance of their activities and/or are much more important to IT managers is not a trivial task. The purpose of this study is to identify how the processes of the Information Technology Infrastructure Library (ITIL) v3 and Control Objectives for Information and Related Technology (CobiT) 5 certifications are analyzed by IT managers. Regarding the knowledge of professionals about the processes, which are more important, less important or indifferent in the manager’s view.

Design/methodology/approach

A survey is carried out with IT managers using questions elaborated according to the Kano model in which the processes of the analyzed certifications are related to classify according to the proposed model.

Findings

Of the 64 analyzed processes, 20 CobiT processes and 13 ITIL processes were classified as must-be requirements. Another 17 CobiT processes and 9 ITIL processes were classified as one-dimensional and 5 ITIL processes are present in more than one relationship with CobiT processes and, depending on the relationship, they were classified as must-be or one-dimensional requirements.

Originality/value

It is concluded that this study contributes in the discussion of the importance of the ITIL and CobiT implementations and analyzes the relevance of ITIL and CobiT certification processes in the view of IT managers, providing useful information for the professionals in terms of prioritization of the processes expected by the managers.

Keywords

Citation

Mussa, M.d.S., Cordeiro, R.G. and Da Hora, H. (2021), "Attributes of IT certifications aligned to organizations’ needs", Journal of Modelling in Management, Vol. 16 No. 2, pp. 506-526. https://doi.org/10.1108/JM2-02-2019-0031

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited