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Linking supply chain resilience with knowledge management for achieving supply chain performance

Subhodeep Mukherjee (Department of Operations, GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India)
Ramji Nagariya (School of Business and Management, CHRIST (Deemed to be University), Bangalore, India)
K. Mathiyazhagan (Thiagarajar School of Management, Madurai, India)
Veronica Scuotto (Pole Universitaire Leonard de Vinci, Paris, France and Department of Economia, University of Naples Federico II, Naples, Italy)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 22 August 2023

Issue publication date: 29 April 2024




Supply chain (SC) and knowledge management (KM) have been studied; still, there is a need to understand how KM can be used for SC resilience and improving the firm’s performance. The purpose of the paper is to study and analyze SC resilience strategies based on KM processes to enhance SC performance considering six SC strategies: SC reengineering, collaboration, SC innovation, SC integration, SC agility and SC risk management.


By adopting the dynamic capability theory, the empirical research is conducted on a sample of 312 Indian micro, small to medium enterprises. To evaluate 312 samples, the structural equation modeling approach is adopted.


The study found a is a positive relationship between SC reengineering, SC collaboration, SC integration, SC agility, SC risk management and KM. Nevertheless, the relationship between SC innovation and KM is not significant. This study also found the mediating effect of KM on SC performance, and the results shows that SC reengineering, SC collaboration, SC agility and SC risk management are having complementary mediation, while SC innovation and SC integration did not show any mediation.


This is the only research that integrates resilience strategies and KM for improving SC performance. Using KM, SC reengineering will improve SC performance by enhancing readiness and recovery strategies to avoid SC disruption. KM will improve SC collaboration. It will enhance the SC process’ overall visibility, transparency and so on. Agility leads to increased speed, visibility and flexibility, which aids in dealing with uncertainty in the environment. SCRM entails investments and additional resources (such as equipment and labor) to navigate uncertainty and risks in the SC and improve SC performance.



Conflict of interest declaration: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.


Mukherjee, S., Nagariya, R., Mathiyazhagan, K. and Scuotto, V. (2024), "Linking supply chain resilience with knowledge management for achieving supply chain performance", Journal of Knowledge Management, Vol. 28 No. 4, pp. 971-993.



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