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Fostering knowledge sharing behaviour among public sector managers: a proposed model for the Malaysian public service

Gangeswari Tangaraja (Department of Professional Development and Continuing Education, Universiti Putra Malaysia, Serdang, Malaysia)
Roziah Mohd Rasdi (Department of Professional Development and Continuing Education, Universiti Putra Malaysia, Serdang, Malaysia)
Maimunah Ismail (Department of Professional Development and Continuing Education, Universiti Putra Malaysia, Serdang, Malaysia)
Bahaman Abu Samah (Department of Professional Development and Continuing Education, Universiti Putra Malaysia, Serdang, Malaysia)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 9 February 2015

Abstract

Purpose

This paper aims to propose a conceptual model of knowledge sharing behaviour among Malaysian public sector managers.

Design/methodology/approach

An extensive literature review method was used to identify and analyse relevant literature in order to propose a knowledge sharing model.

Findings

The authors identified three potential predictor groups of knowledge sharing behaviour among Malaysian public sector managers. The groups are intrinsic motivational factors, extrinsic motivational factors and organisational socialisation factors. The paper proposes organisational commitment as the mediating variable between the identified predictors and knowledge sharing behaviour (knowledge donating and knowledge collecting).

Research limitations/implications

The paper offers a number of propositions, which leads to a knowledge sharing model. Future research should validate and examine the predictive power of the proposed model.

Practical implications

Upon model validation, the paper could offer practical interventions for human resource development (HRD) practitioners to assist organisations towards fostering knowledge sharing behaviour. The paper highlights the importance of employee’s organisational commitment in order to engage in organizational-related behaviours such as knowledge sharing.

Originality/value

The paper used a new approach in theorising knowledge sharing behaviour by integrating the General Workplace Commitment Model, Self-Determination Theory and Social Capital Theory. The suggestion of public service motivation as one of the intrinsic motivational factors could provide new insights to the HRD practitioners on fostering knowledge sharing behaviour in the public service subject to model validation.

Keywords

Citation

Tangaraja, G., Mohd Rasdi, R., Ismail, M. and Abu Samah, B. (2015), "Fostering knowledge sharing behaviour among public sector managers: a proposed model for the Malaysian public service", Journal of Knowledge Management, Vol. 19 No. 1, pp. 121-140. https://doi.org/10.1108/JKM-11-2014-0449

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited