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Knowledge management in teams: empirical integration and development of a scale

Ram Manohar Singh (based at Humanities and Social Science Department, Indian Institute of Technology, Mumbai, India)
Meenakshi Gupta (based at Humanities and Social Science Department, Indian Institute of Technology, Mumbai, India)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 8 July 2014

2351

Abstract

Purpose

This paper aims to develop a scale to measure knowledge management holistically at team level and to provide an empirical integration to a fractured body of literature on knowledge management.

Design/methodology/approach

Ten concepts commonly studied under the umbrella term “knowledge management” were reviewed. On the basis of literature review, a semi-structured interview was conducted with 24 information technology (IT) professionals. A scale was developed based on the literature review and the interviews. The scale was tested in two phases, on samples of 91 and 699 IT professionals. Team knowledge management was analysed on 512 respondents, belonging to 34 teams.

Findings

Findings suggest that the newly developed scale is a reliable and valid measure of knowledge management. Exploratory factor analysis of the 27-item scale suggests that knowledge management should be measured along four dimensions: knowledge creation, sharing, retention and actionable knowledge support.

Practical implications

Organizations expect their teams to make the best use of knowledge resources. This scale would help organizations diagnose knowledge management practices in teams and develop interventions according to the needs of each team. The scale and four-factor model will provide a framework and a tool to investigate relationship of knowledge management with other variables.

Originality/value

The attempts to integrate literature on knowledge management have largely been theoretical, and there has been little empirical work to provide an integrative framework for knowledge management concepts. This paper presents an empirical basis for the integration of knowledge management concepts. The paper also presents development of a scale which measures knowledge management practices in teams.

Keywords

Citation

Manohar Singh, R. and Gupta, M. (2014), "Knowledge management in teams: empirical integration and development of a scale", Journal of Knowledge Management, Vol. 18 No. 4, pp. 777-794. https://doi.org/10.1108/JKM-11-2013-0450

Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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