Towards tacit knowledge sharing over social web tools

Sirous Panahi (Based in the Department of Information Systems, Queensland University of Technology, Brisbane, Australia)
Jason Watson (Based in the Department of Information Systems, Queensland University of Technology, Brisbane, Australia)
Helen Partridge (Based in the Department of Information Systems, Queensland University of Technology, Brisbane, Australia)

Journal of Knowledge Management

ISSN: 1367-3270

Publication date: 24 May 2013

Abstract

Purpose

Researchers debate whether tacit knowledge sharing through information technology (IT) is actually possible. However, with the advent of social web tools, it has been argued that most shortcomings of tacit knowledge sharing are likely to disappear. The purpose of this paper is two‐fold: first, to demonstrate the existing debates in the literature regarding tacit knowledge sharing using IT; and second, to identify key research gaps that lay the foundations for future research into tacit knowledge sharing using the social web.

Design/methodology/approach

This paper reviews current literature on IT‐mediated tacit knowledge sharing and opens a discussion on tacit knowledge sharing through the use of the social web.

Findings

First, the existing schools of thought in regards to IT ability for tacit knowledge sharing are introduced. Next, difficulties of sharing tacit knowledge through the use of IT are discussed. Then, potentials and pitfalls of social web tools are presented. Finally, the paper concludes that whilst there are significant theoretical arguments supporting the notion that the social web facilitates tacit knowledge sharing there is a lack of empirical evidence to support these arguments and further work is required.

Research limitations/implications

The limitations of the review include: covering only papers that were published in English, issues of access to full texts of some resources, and the possibility of missing some resources due to search strings used or limited coverage of databases searched.

Originality/value

The paper contributes to the fast growing literature on the intersection of KM and IT particularly by focusing on tacit knowledge sharing in social media space. The paper highlights the need for further studies in this area by discussing the current situation in the literature and disclosing the emerging questions and gaps for future studies.

Keywords

Citation

Sirous Panahi, Jason Watson and Helen Partridge (2013) "Towards tacit knowledge sharing over social web tools", Journal of Knowledge Management, Vol. 17 No. 3, pp. 379-397

Download as .RIS

DOI

: https://doi.org/10.1108/JKM-11-2012-0364

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.