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The effect of knowledge sharing and systems thinking on organizational sustainability: the mediating role of creativity

Fatima Batool (Azman Hashim International Business School, Universiti Teknologi Malaysia, Kuala Lumpur campus, Malaysia)
Jihad Mohammad (Department of Management and Marketing, Qatar University, Doha, Qatar)
Siti Rahmah Awang (Azman Hashim International Business School, Universiti Teknologi Malaysia, Skudai, Malaysia)
Tahir Ahmad (Department of Mathematical Sciences, Faculty of Science, Universiti Teknologi Malaysia)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 21 July 2022

Issue publication date: 5 May 2023

1081

Abstract

Purpose

The main purpose of this paper is to examine the direct effects of knowledge sharing and systems thinking on creativity and organizational sustainability in the hotel industry in Malaysia. In addition, the study aims to examine the mediation effect of creativity between knowledge sharing, systems thinking and organizational sustainability.

Design/methodology/approach

A survey method based on a questionnaire was used to gather data from 407 middle managers in the hotel industry in Malaysia. The partial least squares technique was used to examine the hypotheses.

Findings

The study found support for the effects of systems thinking and knowledge sharing on organizational sustainability. It also found support for the impact of creativity on organizational sustainability. Besides, the mediating role of creativity between systems thinking and organizational sustainability, and between knowledge sharing and organizational sustainability was also supported by data.

Originality/value

This is a pioneer work that has combined various human resources (i.e. systems thinking, knowledge sharing, creativity) to examine their impacts on organizational sustainability. Moreover, this work has established comparatively new relationships, i.e. the impact of systems thinking and knowledge sharing on creativity and organizational sustainability. In addition, the mediation role of creativity between systems thinking, knowledge sharing and organizational sustainability is relatively new in the literature. Furthermore, this study has confirmed the validity and reliability of knowledge sharing and organizational sustainability at first and second orders in the hotel industry in non-Western context.

Keywords

Acknowledgements

Erratum: It has come to the attention of the publisher that the article, Batool, F., Mohammad, J., Awang, S.R. and Ahmad, T. (2023), “The effect of knowledge sharing and systems thinking on organizational sustainability: the mediating role of creativity”, Journal of Knowledge Management, Vol. 27 No. 5, pp. 1251-1278. https://doi.org/10.1108/JKM-10-2021-0785, incorrectly reordered the author biographies in the About the Author section. This error was introduced in the editorial process and has now been corrected in the online version. The publisher sincerely apologises for this error and for any inconvenience.

Citation

Batool, F., Mohammad, J., Awang, S.R. and Ahmad, T. (2023), "The effect of knowledge sharing and systems thinking on organizational sustainability: the mediating role of creativity", Journal of Knowledge Management, Vol. 27 No. 5, pp. 1251-1278. https://doi.org/10.1108/JKM-10-2021-0785

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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