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Mental health knowledge management: critical success factors and strategy of implementation

Siti Rohajawati (Program Study of Information Systems, Universitas Bakrie, Jakarta, Indonesia)
Dana Indra Sensuse (Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia)
Yudho Giri Sucahyo (Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia)
Aniati Murni Arymurthy (Faculty of Computer Science, Universitas Indonesia, Depok, Indonesia)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 12 September 2016

Abstract

Purpose

This paper aims to recommend implementation of the knowledge management (KM) strategy for a mental health organisation, an area that has, to date, limited attention in literature based on the factors that influence KM success.

Design/methodology/approach

A mixed-methods research was conducted to identify the organisational culture, resources, enablers and the influential factors of mental health knowledge management (MHKM). The data were collected in five referral mental hospitals and were analysed using quantitative, qualitative and triangulation methods.

Findings

The organisational culture has become a great barrier. Forty-three influential factors were identified. Otherwise, based on culture, resources, enablers and strengthen, weakness, opportunities and threaten (SWOT) analysed were adopted to propose ten of the critical success factors and were recommended into an implementation strategy.

Research limitations/implications

The paper has proven that KM is a new and emerging discipline in Indonesia, especially on mental health care. This will contribute to the governmental policy of KM implementation and enforce the quality of services.

Practical implications

This result has the potential to leverage interdisciplinary KM research. It supports a mental health organisation in applying KM.

Originality/value

This study is probably the first to analyse factors that are of influence in an MHKM initiative programme.

Keywords

Acknowledgements

This study was funded by the Indonesian Ministry of Higher Education, in the scheme of the operating costs of state universities (BOPTN) and competitive grants.

Citation

Rohajawati, S., Sensuse, D.I., Sucahyo, Y.G. and Arymurthy, A.M. (2016), "Mental health knowledge management: critical success factors and strategy of implementation", Journal of Knowledge Management, Vol. 20 No. 5, pp. 980-1003. https://doi.org/10.1108/JKM-10-2015-0378

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited